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Hair Care Box Return Policy:

No Returns: You may not return any Hair care products you receive in the Hair Care Box. If you have concerns about the Hair Care Box you have received or any of the Hair Care products in it, please email customercare@haircarebox.com and we will work with you to address your concerns.

Hair Care Box Store Return Policy:

We reserve the right to limit or refuse any refund or exchange. All returns or exchanges are subject to a verification process. All Returns most be unopened items in new condition and can be returned within 7 days of purchase for exchange or refund. 

Items that are opened or damaged, do not have a receipt, or do not pass our verification process will be denied a refund or exchange. 

Items presented for return without the original receipt may not be exchanged for the same item or a refund. 

Before returning items by mail send us an email at customer care@haircarebox.com and we will work with you to ensure that both your return and credit refund are processed accurately. 

Other Important Information

All returns must be made with a copy of your ID – We use a verification process to help prevent losses by detecting improper returns, and, except where prohibited, thus require a valid photo ID. Reimbursements on returns lacking proof of purchase may be denied or limited. Our verification processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns. 

Damaged Package or Order Discrepancy – If you received a damaged package or there is a discrepancy in your order, email Customer Care immediately Customercare@haircarebox.com. We’ll need your order number and the reason for your return. Shipping charges can’t be refunded unless your merchandise arrived defective or damaged.