Hair Care Box Terms of Use

Effective Date: 2/19/24

Terms of Use
You must be at least 13 years of age or have the assistance and consent of your parent or guardian and reside in the United States or any of its territories or possessions or Canada in order to use this website. If you are not at least 13 years of age, please do not use or interact with this website.

Please read these Terms of Use (“Agreement” or “Terms of Use”) carefully before using www.haircarebox.com (the “Site”) or any service offered by Hair Care Box (“Hair Care Box,” “we,” or “us”). Unless you accept this Agreement, you are not authorized to use the Site or any Hair Care Box service. By visiting, browsing, or using the Site or any Hair Care Box service, you agree to be bound by this Agreement, including any additional terms, conditions, and policies incorporated by reference into it.

This Agreement applies to all Site visitors and users of the Site or Hair Care Box services. If you don’t agree with any term or condition in this Agreement, please don’t use the Site or any Hair Care Box service. If you have any questions, please refer to the Site’s FAQs at help.haircarebox.com.

Welcome to Hair Care Box!
Hair Care Box operates an online beauty community on the Site and on social networking platforms controlled by Hair Care Box, such as the Hair Care Box Facebook® page, Instagram® page, Pinterest® boards, Twitter® feed, the YouTube channel, and TikTok (collectively, the “Hair Care Box Online Community”). Our community is a place for you to express your unique beauty and hair. If you take the hair type quiz on our Site and register on haircarebox.com, you become a “Member.” There is no payment required to become a Member. You are not required to use social media at all to become a Member. We hope you share your unique beauty with other Members in the Hair Care Box Online Community, but you are not required to do so.

Hair Care Box offers its community members various beauty services, which may include subscriptions, points, offers, and shopping opportunities (collectively, the “Hair Care Box Services”). By subscribing to any of our subscription options, you become a Hair Care Box Member.

Subscription Services
Hair Care Box may offer different subscription services, including but not limited to monthly beauty boxes containing full-size or deluxe sample-size beauty products. Members residing in the 50 United States, the District of Columbia, (“United States”) or any U.S. Territory may subscribe to these services. Hair Care Box offers different recurring payment options for these subscriptions: (1) an automatically billed monthly subscription (“Monthly Membership”); (2) an automatically billed every-other-month subscription (“Bi-Monthly Membership”); and (3) an automatically billed annual subscription (“Annual Membership”). You can subscribe at www.haircarebox.com/subscribe. There may be a waitlist to receive your first beauty box. You will not be billed until you are taken off the waitlist and a Hair Care Box is being prepared for you. Once billed, you can expect to receive your Hair Care Box the following calendar month.

Automatic Renewal Terms:
Once you subscribe and are off the waitlist, Hair Care Box will automatically process your subscription fee in the next billing cycle. Hair Care Box will continue to automatically process your subscription fee each month at the then-current subscription rate, until you cancel your subscription. We explain how to cancel your subscription below at the section “Cancellation Policy.”

Cancellation Policy:
You may cancel your subscription at any time by logging into your account, clicking on Account/Edit Account Settings/Membership, and following the cancellation procedures described there. If you need help, feel free to contact us using the link provided on our website. If you are on the waitlist, you cannot cancel by logging into your account, so please email us using the provided link to cancel your waitlist position. If you cancel your subscription, the cancellation will take effect for your next billing cycle. You will not be eligible for a refund for subscription fees paid prior to the month the cancellation takes effect.

No Returns:
You may not return any hair care box you receive. If you have concerns about the hair care box you have received or any of the products in it, please contact Hair Care Box Care by visiting our help section. We will work with you to address your concerns.

Limits on Transactions:
Products received through your subscription are for individual use only, and we do not authorize the purchase of such merchandise for resale purposes. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

Additional Offerings:
Hair Care Box may offer additional services, such as a monthly subscription service for self-care products (“Refreshments”) and the opportunity to select additional products to be included in your Hair Care Box for an additional price (“Add-ons”). These offerings are subject to their specific terms and conditions, which will be provided to you at the time of purchase or subscription.

Modifications to Terms of Use:
We may change these Terms of Use at any time for any reason by updating this posting. You are responsible for periodically reviewing these Terms of Use for revisions. Changes in the Terms of Use will be effective when posted. If Hair Care Box makes a material change, Hair Care Box will notify you here in this Terms of Use Agreement or by any other means deemed appropriate. Your use of the Site or any of the Hair Care Box Services after we have modified this posting will constitute your acceptance of any changes.

Legal Disputes and Arbitration Agreement:
Please read the arbitration agreement carefully. It affects your rights and will have a substantial impact on how claims you and Hair Care Box have against each other are resolved. You and Hair Care Box agree that any dispute, claim, or controversy arising out of or relating to these Terms of Use or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in the location hair care box choses, before one arbitrator. The arbitration shall be administered by the choice of hair care box. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.